tkt8763-01: technical support

[Arne Hetherington <arne@sd22.bc.ca>]

Dear Bill;

As a past student of Larry Anderson's SIP class I frequently review
messages sent to current classes.  Interestingly, in March of this year I
wrote an article on the topic about which you have requested information.
I have posted it on my web page as a pdf file titled "Information
Technology in Education: a review".  I am not sure if it will provide the
specific answers you are in search of, however you are welcome to review it
at; http://www.sd22.bc.ca/kalamalka/arne/misc/IT_Review.pdf.  I hope it
will be of some assistance in your search for answers in this difficult area.

Sincerely,
Arne Hetherington

>I would like for you (and all you alumni are welcome to respond, too, as
>you have a wealth of information at your disposal) to respond to this
>gentleman, giving him your ideas, etc....and resources, as you find them.


>Larry, have your or any of your student conducted any work or written
>any position papers regarding"How to establish technical support in
>terms of numbers or types of people required?"  In other words, how does
>a school district establish the size of their technical support group?
>thanks for any help.

****************************************************************************
Arne Hetherington
School District #22 (Vernon)
Kalamalka Secondary School         phone:  (250) 545-1396
7900 McClounie Rd.                            fax:   (250) 545-7394
Vernon, BC V1B 1P8                       mailto:arne@sd22.bc.ca

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