Facilities Management shares survey results

Mississippi State University's Facilities Management team reports that 1,076 participants provided feedback for its 2011 annual survey -- a noteworthy increase from the 838 people who took part in the 2010 survey.

"The annual survey is one of the tools we use to maximize efficiency and provide a superior customer service experience, and we are very pleased that more faculty and staff were willing to participate and let us know how we are doing," said Amy Tuck, executive director of Campus Operations.

Overall, survey participants were satisfied with their Facilities Management experience. The largest gains from 2010 were seen in the level of satisfaction of cleanliness of common areas in buildings; cleanliness of office spaces in buildings; and the attitude, professionalism and expertise of maintenance personnel.

The 2011 survey also revealed several opportunities for improvement, including:

--Providing detailed invoice information online.

"People want to be able to go to our website, enter their work request number and generate a detailed invoice for all of their charges," said Assistant Director for Business Operations Angie Waller, who coordinated the survey project. "We will implement this feature when the new FM website goes live."

--Building assessment surveys.

According to Waller, a program has been created with Information Technology Services' assistance to enable FM staff to assess the custodial and maintenance needs of a facility, which over time will build a database of information that will assist in determining ongoing needs and resources.

--Recycling program.

Waller said the campus-wide recycling program is under review to identify improvements and education and communication opportunities.

"We appreciate participants taking the time to complete the survey, and thank them for sharing their thoughts with us," Tuck said. "We plan on using it again, and hope to see another increase in the number of responses."

For additional information, contact Waller at awaller@physplant.msstate.edu or 662-325-1948.

Jim Laird | University Relations

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