Duo Two-Factor Authentication
Two-factor authentication adds another layer of security when logging in to MSU systems. The first factor required to login is something you know, i.e. your NetID/NetPassword. The second factor is something you have, typically your smartphone or tablet. Therefore, even if a hacker is able to get your NetID/NetPassword, he should not be able to login to your account because he does not have your second factor.
Enroll in Duo or Generate Passcode
What is Duo Two-Factor Auth? How To Generate a Passcode
Communication and Collaboration Tools
Your MSU email account can be accessed via a web client, Outlook client, as well as accessed via the Outlook app for iOS and Android.
Microsoft Teams
Microsoft Teams is a powerful collaborative suite which provides real-time messaging, voice chat, video chat, and desktop sharing. To access Teams visit https://o365.msstate.edu.
Microsoft Teams Knowledge Base Articles
Webex
Webex is MSU’s campus-wide solution for video conferencing, online meetings, screen sharing, and webinars. It can also be used as an audio conference bridge for employees needing to conduct phone meetings with two or more people. Webex supports recording of meetings and transcription services. It is also tightly integrated with Canvas. MSU has a campus-wide Webex license that includes unlimited use by MSU students, faculty and staff.
Webex Knowldege Base Articles
Webex Introduction Installing Webex Desktop App (Windows) Adding the Webex Plugin to Microsoft Outlook Hosting a Telephone-only Audio Meeting in Webex
Microsoft Office App Access
The Microsoft office applications (Word, Excel, Power Point, etc.) you use daily are available via the web at https://o365.msstate.edu.
Canvas
Canvas is the Learning Management Platform (LMS) used by MSU.
Canvas training workshops are available through ITS and the Center for Distance Education. Visit ITS Workshops or MSState Online Training to view available training. Additional Canvas assistance is avaialable at the ITS Service Desk. Canvas is accessed through the myState Classroom page or at canvas.msstate.edu.
Remote Desktop Protocol (RDP) to your office computer
** Requires VPN Access **
Remote access to ITS supported desktop computers is disabled by default. Enabling remote access requires configuration changes to the office computer.
If you require this service, please submit a request to the Service Desk by phone at 662.325.0631 or by email to servicedesk@msstate.edu.
If your computer is not supported by ITS contact your local desktop support person.
MSU VPN Service
Many MSU services such as Admin Banner, WAS File Server Access, and some of the Library software require a Virtual Private Network (VPN) connection in order to access them.
Configure and use the VPN client
Installing/Connecting to the MSU VPN on Windows
Installing/Connecting to the MSU VPN on macOS
Installing/Connecting to the MSU VPN on iOS devices
MSU Software and Systems VPN Requirement
Other Services
Office Phone (VoIP or Polycom)
To forward your VoIP desk phone to your cellphone; on the Home Screen, select the forward button (icon view), choose always, enter the number to forward to and select Enable. Alternatively, from the VoIP phone press *72, wait for prompt, then enter the number to forward to. To deactivate, press *73.
To check your Voicemail when out of the office, dial your work telephone number, wait for your greeting to begin, press the “*” key and enter your passcode. If you would prefer to have your voicemail messages delivered to your email, rather than storing them as recordings in your voicemail box, contact the ITS ServiceDesk to request this feature.
Office Phone (Legacy Phone System)
To forward you Legacy Phone to another local number, dial “#4”, wait for the special dial tone, enter number where calls should be forwarded (9+ the 7 digit phone number).
Administrative Custom Dialing Features
Check voicemail on your office phone by dialing 325-6245 and follow the voice prompts.
Getting Help
Contact the ITS Service Desk for all of your IT questions or issues by phone at 662.325.0631 or by email to servicedesk@msstate.edu.